Technical Writer

Platform Development · Northville, Michigan
Department Platform Development
Employment Type Full-Time
Minimum Experience Experienced

Job Description: 

 

diwo® innovative Decision Intelligence platform is changing the way enterprises utilize AI to transform themselves by solving the challenge of last mile analytics. This is a very exciting time in diwo’s growth as we continue our success story, and we are seeking a sharp, self-motivated and experienced Technical Document Writer to oversee a wide variety of projects from planning through implementation. You will work closely with the team to deliver high quality, user friendly product documentation to customers as well as internal documentation


Requirements / Responsibilities: 


  • Collaborate with Software Engineering, Customer Success, and other internal teams to gather and research relevant information to enable successful documentation
  • Create public user documentation and developer facing documentation throughout the application development life cycle
  • Identify and document code base documentation that are aligned with development guidelines
  • Track and manage project efforts, including reviewing and editing, updating new and existing platform-based documentation to validate for accuracy, clarity, consistency, and overall quality
  • Work with Leadership; taking direction from multiple sources and compiling data that meets all requirements


Skills and Qualifications:  


  • 3-7 years' experience as Technical Writer creating user guides, online help systems, reference material, and other forms of user assistance content for technical and non-technical audiences (sample writings are a big plus)
  • Experience in documenting enterprise analytics software solutions
  • Strong working knowledge of documentation tools
  • Strong familiarity with SaaS, cloud services and distributed systems
  • Programming experience is a big plus
  • Ability to transform dry technical topics into engaging, informative and interesting educational materials.
  • Experience using OKRs to drive product outcomes
  • Excellent written and verbal communication skills


 

Education Qualification:  

  

  • Bachelor’s or Master’s Degree in computer science, Information Technology (IT), or related field


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  • Location
    Northville, Michigan
  • Department
    Platform Development
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced